Amazon Web Services is looking for Solutions Architects to help establish AWS as the market leader for a new service that addresses our enterprise customers’ needs: Amazon Connect. This effort is in direct response to feedback from customers and seeks to address the daily pain points of meeting the high bar of delivering outstanding customer service. Amazon Connect will offer a compelling alternative for our customers when faced with multiple components, channels and vendors, managing long term commitments and very complex pricing models, and scaling based upon the specific needs of their businesses. You will help our customers design and deploy their contact centers on AWS, which will involve coordinating teams from the customer, partners, and many internal AWS teams (e.g., service teams, Support, Professional Services, Sales, field Solutions Architecture). This position will help AWS exceed customer expectations in part by overcoming technical objections and ensuring that key stakeholders
· Experience building integrations across WFM, CRM, Unified Communications, and contact centers · Working knowledge of popular communications protocols and APIs such as WebRTC and SIP · 3+ years of customer-facing experience, preferably in the enterprise space · 5+ years of key roles implementing large-scale technical solutions · Experience managing projects or complex engagements involving multiple stakeholders · Technical degree required; Computer Science or Math background highly desired · 5+ years hands-on experience building complex solutions, ideally SaaS in the cloud · Experience developing