Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from M365 admin portal , support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best support experience possible. We are looking for a highly motivated, self-driven full stack developer to help build a world class help and support experience for all M365
1. Design and implement customer facing apps directly which will be shipped to and used by millions of customers. 2. Drive innovation in the cloud services and on device components which can help with auto checks and diagnsotics. 3. In charge of live data processing and aggregation, and help us make business decisions based on user behavior analysis. 4. Constantly track customer requirement and feedback and propose new features/design changes based on it. 5. Collaborate with other M365 teams to provide the seamless experience and solve complex scenarios.
Required Qualifications: • Bachelor (or higher) degree in computer science or related areas. • 5+ years of industry experience building customer facing apps and services. • 3+ years of experiences in Web technologies, including Javascript, React.js and RESTful web service. • Proficient in .Net and C#. • Great communication skills, and team player mind set. Preferred Qualifications: • Experiences with A/B testing and data collection/analysis. • Deep knowledge in modern Web technologies including TypeScript, reselect.js, immutable.js etc. • Great knowledge about cloud computing platforms e.g. Azure/AWS