Senior Service Operations Manager at Microsoft

Senior Service Operations Manager Details

March 12, 2019, 2:50 p.m.
IT Operations
Individual Contributor
Redmond, WA
helping Microsoft team Services Engineering builds
Core Services Engineering builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster and more securely every day. Core Services Engineering employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates. We have exciting opportunities for you to innovate, influence, transform, inspire and grow within our organization and we encourage you to apply to learn more! We are currently building a solid, consistent and predictable data platform for Global Support. This role will have the opportunity to gather the data business requirements of the different support services. Our innovation team is

Collect inputs and business Requirements from stakeholders and users to design data solutions. Design data driven solutions and build long-term roadmap for these solutions. Build processes and functions across multiple groups (Service Managers, Dev Leads, Engineering PMs) to drive efficiencies using report tools. Ability to frame and communicate issues and recommendations clearly and concisely. Partner with Product Groups, Business Groups and IT service managers. Provides input on roadmaps and delivers innovative improvement plans using data. Prioritize and submit requirements with business justification,
BA/BS in operations, computer science, mathematics, statistics, or other technical/quantitative discipline 7+ years experience on delivering data solutions SQL Server Management (databases, tables, queries, views) Azure Analytics, Azure Portal Experience Power BI Scripting for automation Excellent interpersonal, verbal, written, and presentation skills are also required. Candidate must possess a proven track record for excellent leadership, decision-making, and negotiation. Strong cross group collaboration skills and leadership experience Data driven decision maker Great storyteller Preferred,
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