Amazon Customer Service is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates around the globe provide world-class support to customers 24 hours a day, 7 days a week, and in over 15 languages (and growing). The Customer Service Technology team is continuously innovating to give our associates easy-to-use, powerful tools and systems so they can provide the support that has made us an industry leader year after year. Customer Service is core to our brand, and we are in the critical path of virtually every initiative across all of Amazon. Our team has a strong culture, going back to the earliest days of Amazon. We focus on learning, sharing, innovating, and having fun at work. We are customer-focused and have a direct line of engagement with our users. Our work is meaningful and directly impacts Amazon’s bottom line. We need a Senior Program Manager to join us and manage security initiatives. Examples might include working with
· Bachelor's degree with concentration in Business, Information Security, Information Technology or Computer Science (or other technical field). · Basic technical knowledge and familiarity with relevant security and data protection standards and regulations - e.g. ISO 27001, GDPR. · Program and People manager with 5+ years of experience managing complex projects with aggressive schedules and scarce resources. · Excellent verbal and written communication targeted for technical and non-technical audiences. · Ability to prioritize multiple concurrent projects while still delivering timely and accurate