Senior Program Manager - Selling Partner Support Change Program Management at Amazon
Senior Program Manager - Selling Partner Support Change Program Management Details
April 16, 2019, 12:05 p.m.
Project/Program/Product Management--Non-Tech
Seller Support
Seattle, Washington
Amazon’s Selling Partner
Are you passionate about improving the quality of customer experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? Would you like to enable change that drives business growth while protecting Amazon’s Selling Partner experience? The Partner Support and Solutions (PSAS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a Senior Program Manager in Change Program Management (CPM). The CPM team is responsible for ensuring that Amazon Selling Partners and Associates are ready for any change we make at Amazon. We focus on delivering high-quality change, and view every change as a Trustbusting or Loyalty-Building experience. Changes are in the form of new or existing features/programs/policies initiated by business and technical teams in Amazon. As a Program Leader in PSAS, you will be the primary interface between Amazon’s lines of business and Amazon’s Selling Partners to enable change.
· 5+ years project/program management is required · 5+ years of experience leading project delivery for large, cross-functional projects · Experience using problem solving and analytical skills to solve business problems and drive process improvements · Excellent verbal and writing skills for non-technical and technical audiences · Demonstrated ability to deliver both strategic and tactical results across diverse cultures from inception to completion · Ability to work effectively with tight deadlines in a fast-paced environment · Attention to detail and proven ability to manage multiple, competing