Senior Program Manager, Returns PMO at Amazon

Senior Program Manager, Returns PMO Details

Dec. 19, 2018, 4:29 a.m.
Project/Program/Product Management--Non-Tech
Customer Service Technical and Non-Technical Teams
Seattle, Washington
Amazon. The Customer
Amazon is the most customer-centric company on earth. We need exceptionally talented, customer-centric, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an organized self-starter to join the Returns team at Amazon. The Customer Returns team manages a best-in-class online returns program for our customers worldwide. From t-shirts to refrigerators, if a customer buys it online at Amazon we provide customer returns. We are looking for a skilled Program Manager who will focus on improving the customer experience on our desktop and mobile platforms. You will need to interact with most areas of Amazon to create easy to use, self-service options to resolve customer issues. We are looking for entrepreneurial, innovative individual who thrives on solving tough problems. The ideal candidate will have the ability to work closely with business stakeholders and technology teams to develop automated

What you will need to have: - Bachelor's Degree - 5+ years of program management, business operations, or new business development experience - Excellent verbal and written communication skills - Strong analytical, critical and data gathering skills, including the ability to translate large amounts of data into actionable solutions -Proven track record of taking ownership and driving results on technical projects -Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously -Proven ability to create innovative solutions to solve real customer problems.
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