Senior Program Manager - Operations Integration at Amazon

Senior Program Manager - Operations Integration Details

Jan. 5, 2019, 5:33 a.m.
Project/Program/Product Management--Non-Tech
Marketplace
Seattle, Washington
setting across team Seller Support Team
Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that drive measurable results? Do you like to design and implement scalable end-to-end solutions built on sound process excellence principles? Does leading resource coordination and priority setting across teams, countries and cultures sound exciting? If so, the Seller Support Team is looking for a Senior Program Manager - Operations Integration, to build and manage large-scale implementation programs for products globally, ensuring new products and services are implemented seamlessly, on time and with positive impact on our Associates and for our third-party Sellers. Third-party sellers represent significant value to Amazon’s online retail customers and Seller Support drive success for these sellers through a combination of people, processes and services. We are a primary interface between sellers and Amazon by direct interaction between our associates and sellers,

5+ years project/program management is required 5+ years of experience leading project delivery for large, cross functional projects Experience developing operational process and technologies to drive Operational Excellence through best in class change management practices Demonstrated ability to deliver both strategic and tactical results across diverse cultures from inception to completion Experience working with contact centers globally Bachelor degree MBA is preferred Superior oral and written communication skills are crucial Experience with Six Sigma tools and Lean techniques Experience in
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