At Amazon.com we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. In Seller Support we are building and operating exceptional solutions to provide world class support to Sellers on Amazon's Marketplace business, which exceeds 45% of the total Amazon.com platform sales and growing. In this role, you will create a strategic vision, an end to end process, and a growth strategy for the Microsites program and drive success. Microsites program is designed to systematically integrate contact center associate feedback into the software development cycle providing insight to drive process and product improvements for Sellers. Microsites is an innovative program with tremendous growth potential and the Sr Program Manager will have the opportunity to accelerate its success ultimately helping Sellers grow their business. Specifically, this leader will: · Invent, Define, Own and Drive critical metrics to measure Seller
* 7+ Years of project / program management is required. * 5+ years of experience leading project delivery for large, cross functional projects. * 3+ years experience in contact centers or other large scale operations * Understand software development processes from beginning through evolution with experience in agile frameworks and tools. * Bachelor's Degree * High sense of ownership, urgency, and drive. * Master’s in Operations Management, Business, Engineering or related field * Experience in contact center operations, management consulting, or product / program management * Experience optimizing
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