Senior Program Manager, Driver Engagement at Amazon
Senior Program Manager, Driver Engagement Details
Jan. 14, 2019, 5:21 a.m.
and Field team The Senior Program
At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. The Senior Program Manager, Driver Engagement, is responsible for ensuring the engagement and satisfaction of our driver population. The Manager will maintain a constant pulse across our pool of tens of thousands of driver associates, develop effective measurement capabilities across numerous facets of the drivers’ role, and ensure Product, Program, and Field teams are aligned towards
· Bachelor’s degree · Proficiency in SQL and Excel, Basic Statistical proficiency (e.g. correlation, regression) - Good written and verbal communication skills are a requirement. · Experience prioritizing projects and leading initiatives from conception to launch in a rapidly evolving environment · MBA or Masters degree · Advanced Proficiency in Statistics/Data Science · Passion for building positive, engaged work environments · Successful record of creating, improving and executing programs at scale, ability to drive and measure program effectiveness and high levels of customer satisfaction ·