Senior Program Manager; Digital, Device and Alexa Support at Amazon

Senior Program Manager; Digital, Device and Alexa Support Details

May 18, 2019, 2:50 a.m.
Customer Service
Customer Service Technology
Seattle, Washington
Customer Service operations
Are you looking for an opportunity to fix the customer experience for millions of Amazon customers, as well as help thousands of Amazon employees? Amazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Service operations and solutions for all Amazon Devices and Digital services, from the Kindle and Echo, to Amazon Music and Prime Video. We’re looking for a brilliant Program Manager to join the team and help us make sure that every customer gets a consistently great resolution to their problem. Our Technical Support Associates are helping customers get the most out of their devices and digital services, and we’re building the tools to make sure they have all the information they need, when they need it. In this role, you’ll be responsible for influencing the success of these tools, by balancing data analysis with strong intuition. You will apply continuous improvement, learning from the Associates what

· 6+ years’ relevant experience in program/project management. · Demonstrated ability to define, plan, control, deliver and measure programs with a growing scope or complexity. · A track-record of root-cause analysis – not just fixing a problem, stopping that problem from ever happening again. · Evidence of strong written and verbal communication. · Experience working with, engaging, and influencing multiple cross-functional global teams. · Stakeholder management across varied functional teams like development, analytics, or operations. · Comfortable working with a diverse team and contributing
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