Employee Experience team Employee Experience, then
Are you someone who is obsessed about employee experience, and wants to be able to see the impact of your programs? If you love high visibility, working with multiple stakeholders to solve complex business needs to understand and improve the Employee Experience, then this role is for you! The mission for the Employee Experience team is to provide the authoritative source for voice of the employee and actionable insights for Employee Services. The team collects and listens to employee feedback and translates insights into opportunities and action. Self-service is the preferred way to get help for Amazon employees. Our team also owns the employee experience of accessing and engaging with human support when self-sufficiency or automation fails. Amazon’s Employee Experience team is seeking an experienced Senior Program Manager to support design, development, and monitoring of global employee contact channel strategy. This role is responsible for developing and gaining agreement with Employee
· 5+ years’ relevant experience in program/project management and/or product experience for employee facing tools with a passion for revolutionizing the current experience · The candidate will have succeeded in delivering programs/services in a high growth environment and will have thrived in ambiguity and shifting priorities. · Demonstrated ability to define, plan, control, deliver and measure programs with a growing scope or complexity. · Empathy for employees, and a track-record of root-cause analysis – not just fixing a defect, stopping that defect from ever happening again · The ability to