Senior Program Manager, Americas at Amazon

Senior Program Manager, Americas Details

May 17, 2019, 2:54 a.m.
Project/Program/Product Management--Non-Tech
Customer Service Technology
Seattle, Washington
corporate program team The Senior Program
We hire the world’s brightest minds, offering an environment in which they can relentlessly detect, design, and drive solutions to directly improve the Amazon customer experience. We do this every day by solving complex business and technical problems with ingenuity and simplicity. The Senior Program Manager, America's is a core member of the America's Customer Service corporate program team, who leverages the unique perspective into the customer experience as seen, and heard, by Amazon Customer Service (CS). The CS Customer Experience team proactively engages with key business stakeholders across the company to bring forward the voice of the customer to identify and deliver critical customer impacting solutions. Areas of concentration for the CS CX Sr. Manager could be the Prime Member experience, Amazon Fulfillment customer experience, Merchant Fulfillment customer experience, or opportunities within the Amazon Retail customer experience. There is no shortage of opportunity to relentlessly

· Bachelor’s Degree · 5 + years of experience leading large complex programs · 3+ years large scale solution development and delivery · 3+ years of experience working cross-functionally with product management, product development, and operational support teams · Master's Degree · 2+ years of experience working directly or indirectly with operational support management · 2+ years in process mapping and optimization modeling
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