Are you passionate about improving the customer experience? Do you like to dive deep to understand how customer-centric solutions drive measurable results? Does coordinating projects across teams and countries sound exciting to you? If so, the Selling Partner Support Team is looking for a Program Manager to manage projects that improve the customer experience for our third-party sellers globally. Third-party sellers represent significant value to Amazon online retail customers, and Selling Partner Support helps drive success for these sellers through a combination of people, processes and services. We are a primary interface between sellers and Amazon by direct interaction between our associates and sellers, by building communication and tools that sellers use to receive help, and by driving cross-functional initiatives to improve the seller experience. Additionally, we possess a wealth of data regarding the reasons sellers contact us for help, and we use this information to identify and
· 7+ Years project / program management is required · 5+ years of experience leading project delivery for large, cross functional projects · Specialized degree (BA/BS) or higher in a relevant field required · Demonstrated planning and execution skills. Meticulous and methodical, detail oriented with a demonstrated ability to dive deep and ask the right questions · Demonstrated oral and written communication skills · Proven track record of taking ownership and driving results · Demonstrated ability to build quantitative models for forecasting and problem solving · Proven track record of achieving
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