Customer Service Technical and Non-Technical Teams
Seattle, Washington
cross-functional project team Sr. Program Manager
As a result of continued rapid growth we are seeking a Sr. Program Manager for WW Returns Transportation AMXL. Amazon Extra Large (AMXL), formerly known as Special Handling, obsesses over customers by offering a white glove service where we deliver TVs and other large items like furniture in customers homes. Not only do we deliver large parcels, we unpack, assemble, install and sometimes even do tests, hauling away old items as needed. As we head into Peak, we continue to build our special handling fulfillment, delivery and services network and will add more fulfillment centers and delivery stations across NA and EU. We are currently in the process of building out a network that is poised for big growth in the coming years. Check out a recent story that showcases what makes AMXL so unique. Responsibilities include: · Working with Returns, Retail, Finance and Operations partners towards defining Returns operating models for AMXL · Forming cross-functional project teams, planning, organizing,
Basic Qualifications: · Candidates will hold Bachelor’s Degree, MBA strongly preferred. · Based in Seattle, WA.Preferred Experience/Skills: · 5+ years multi-million unit and dollar return experience in an online or offline Retail Business · Significant experience in material handling of wide range of retail products · Detailed transportation, project management and implementation experience · In-depth knowledge of return process planning · Planning and Organizing: evaluates priorities and prioritizes appropriately; resolves conflict and communicates intentions clearly; delivers to time and need
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