Are you looking for a product group role where you work directly with schools (K-12) and Higher Education to drive adoption and usage of our Microsoft education products to enable educators to empower students of today to create the world of tomorrow? If so, then we are looking for you! We took a major step in the education space by building and launching our Microsoft for Education solution. We then built a strong education-focused Microsoft Field team to sell the solution. This is not enough to win. To succeed, the multiple and diverse product groups (PGs) that comprise our Microsoft for Education solution must engage with our customers, partners and Field during the evaluation and successful deployment of our solution. To accomplish this objective, we created a Customer Experience Engineering (CxE) for EDU team. This team will partner with the Microsoft Field and all related Product Groups to work with a set of top lighthouse customers to drive customer success, create strong reference
This team will be part of, and will adopt the successful blueprint of, the Enterprise Experiences and Management Customer Experience Engineering team. As part of that blueprint, the CxE for EDU PM's will work directly with their PM peers from each relevant product group. The result will be a coherent PG virtual team to assist our customers, partners and Field. As a part of this CxE for EDU team, you will be on the team that brings the engineering capability necessary to drive adoption and usage, and in this role you will drive adoption and usage by giving the Microsoft Field the engineering assistance
Here's some of what we are looking for in a candidate: - Driving Impact through Influence: ability to build strong relationships with Product Group PM's and drive impactful change through influencing discussion with customer evidence and data. - Ability to work with Education customers and partners, speaking on behalf of Engineering, helping them understand our value proposition and our services. - Understanding of Microsoft Field and Microsoft Corporate organizations to help navigate and coordinate efforts across the company. - Ability to both demonstrate flexibility and build out scalable programs