customer-connected engineering team Azure, Microsoft365, and
Do you want to be at the center of the three Microsoft cloud's (Azure, Microsoft365, and Microsoft Dynamics) empowering customers and partners to secure their environments in order to realize the full value of Microsoft cloud services? Are you looking for a role where you can interact directly with customers and help them transform into cloud-enabled businesses? Do you want to contribute to one of Microsoft's fastest growing businesses? If so, then we are looking for you! The Identity Customer Experience (CxP) Supportability has several exciting opportunities for a Program Managers (PMs) to work in the most customer-connected engineering team in Microsoft. We are looking for customer-obsessed, strong Program Managers, with a growth mindset, compassion for customer experience, and an experimental approach to join our team. We currently have several positions available focused on fundamentally changing how we deliver world-class support to our top Identity customers and transforming our global
Responsibilities Directly engage and support top Identity customers to resolve technically complex and critical technical issues in a 24x7x365 global support team. Coordinate with team members, engineering feature teams, and stakeholders to provide resolution to some of customer most technical complex issues. Apply an engineering mindset to address top issues and identity support experience capabilities impacting customer experience across large and strategic sets of customers. As a member of the product engineering team you will use your engineering skills to improve our products and services,
Required Qualifications: 5-7 years' experience in deep technical role 3-5 years' experience managing engagement with enterprise customers Preferred Qualifications: Desired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience. Excellent written and verbal communication skills Excellent technical and functional design skills, with demonstrated ability to learn new technology quickly Demonstrated passion for data driven decision making Strong problem-solving skills Ability to develop product plans and roadmaps, define capabilities, and drive project execution Track record of