At Amazon, we're working to be the Earth’s most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. The Principal Program Manager role represents a key component of the Amazon Customer Excellence System (ACES) and as a Subject Matter Expert (SME) focuses on ‘what we have but don’t understand’ to standardize, optimize and teach in order to impact customer experience, support business growth and innovation. The ACES SME team acts as a catalyst for change in the NA Organization by driving innovation at operator level, prioritizing Amazon Fulfilment Technology initiatives and supporting engineering design innovation. The ACES SMEs strive to be experts in Amazon’s operation systems and deliver world class solutions through optimizing and reinventing the technology we have now for the business challenges of tomorrow and empowering local leaders through education. Principal Program Managers on the NACF ACES SME team will be required to work across
· Technical (Math, Engineering, Science) Bachelor’s Degree from an accredited university · Ability to write SQL queries to pull data · 10+ years of experience in project management and leading large cross-functional teams in business operations and technology process improvement areas. · 5+ years’ experience instructing Executives, Managers, Associates and Operations Integration champions on Lean methodologies and/or Technology Projects. · Extremely strong problem structuring and solving skills and ability to deal with ambiguity · Ability to interpret and map processes to data.· MBA or Master’s