We are looking for a customer obsessed Program Manager to work directly with our partners to innovate on customer experiences across audiences like Enterprise, Small Business, Consumer, and Academic. Microsoft Office and Windows empower millions of organizations and (literally) billions of individuals every day to achieve more. According to Satya Nadella, Microsoft 365 is a fundamental departure in how we think about product creation and, in a subscription-based world, customer satisfaction is paramount: Our customers deserve and expect high satisfaction from the service and we, at EXPERIENCES + DEVICES division (E+D), are taking bold steps to deliver to this standard.
The Audience Strategy and Business Operations team in E+D Customer Success Engineering is responsible for Innovating for our customers by reimagining reactive and proactive support experiences with our passionate partner community to improve customer engagement, satisfaction and usage. To deliver to our goals, we constantly 'test and learn' by: - Piloting initiatives that may drive satisfaction, adoption and/ or usage increase; - Partnering with different teams across Microsoft, including: . Product Teams in Engineering, to share insights and customer voice to improve our products . CSS, collaborating
Here's some of what we are looking for in a candidate: - Lead creation of shared goals, cross-matrix engagements with current support teams; - Creation of business plan(s) starting from value proposition to success criteria; - Leadership, teamwork, and managing through influence; - Diligent partner management to drive KPIs to persistent healthy state ensuring AMAZING customer experiences; - Accountable for financial modeling, impact analysis and addressable actions for transforming support models; - Personal drive and impact, with a resilient can-do attitude to make things happen; - Collaborative