Senior Program Manager at Amazon

Senior Program Manager Details

May 20, 2019, 2:46 a.m.
Project/Program/Product Management--Non-Tech
Transaction Risk Management Systems
Seattle, Washington
Chargeback Recovery Team Program Manager who
Have you ever thought about what it takes to detect and prevent fraudulent purchases among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Program Manager who is passionate about Operations, has strong bias for action, and has experience leading multi-organizational projects for our Chargeback Recovery Team. We are seeking a Program Manager who can take up process improvement initiatives in Chargeback space to reduce bad-debt to Amazon through recovery and improve productivity thereby driving down cost. Roles and Responsibilities: Project Management: Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or system. Gather business requirements, document functional and design specifications, identify

· Bachelors degree · 5+ years of project management experience · 5+ years of experience leading projects in an Operations environment · Proven Knowledge of DMAIC (Define, Measure, Analyze, Improve Control) problem solving techniques · Demonstrated knowledge of program management lifecycle, and skilled at project management tools · Proven analytic skills· Minimum 4 years of large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals · Minimum 4 years of experience working in an Operations environment, driving improvements
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