Microsoft Dynamics 365 is a rapidly growing business at Microsoft and is considered one of the leaders in Software as a Service in the world of business applications. Dynamics 365 provides the best showcase for innovations across Microsoft such as Machine Learning, Augmented Reality, Predictive Analytics and end-to-end Digital Transformation for businesses. Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation with the Dynamics 365 Service Cloud? Our team delivers business applications for Customer Service and Field Service, running on Azure, that pull together Dynamics 365, Office 365 and many Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. Our team innovates quickly and works closely with our partners and customers in an agile, high energy environment. If the opportunity to collaborate with diverse engineering
We are looking for a Senior Program Manager who will help define the product features, collaborate across disciplines, and drive the execution plan for critical features in the Dynamics 365 Customer Service product. The right candidate will possess a strong Program Management background, will have demonstrated experience creating, evolving, and communicating feature area specifications, will proactively manage upstream dependencies, will overcome obstacles, and will have a well-rounded technical background.
5+ years of technical Program Management experience BA/BS in Engineering, Computer Science or related technical experience Customer obsessed and deeply passionate about creating great end user experiences Experience designing and working with support and/or CRM systems is a plus