Amazon's Customer Service (CS) organization is seeking an experienced Senior Program Manager to join the Device, Digital and Alexa CS (D2AS) Team. The successful candidate will be a key member of the D2AS Program Management team, which is responsible for driving high-visibility, global programs that directly impact the customer experience. The ideal candidate will own and execute complex projects and programs, and will be seen as a thought leader and innovator within the organization. The role will focus on establishing technical support offerings inline with the launch and expansion of new and existing devices (i.e. Kindle, Tablets, Fire TV, Echo) and digital services (i.e. Alexa, Video, Music, Photos) in addition to the delivery of internal continuous improvement programs. The candidate will have a proven record of complex project and program delivery, from conception and design through implementation, measurement, closure and handover. Responsibilities will include: · Scope and deliver
· Bachelor's degree. · 6+ years of relevant work experience in project/program management and/or operations in a customer service environment. · Demonstrated experience and success at leading cross functional programs and proven ability to influence and lead without direct management authority. · Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others. · Team leader/people management experience · Ability to communicate effectively across a multitude of platforms with remote team members, as well as stakeholders at multiple levels