Senior Program Manager at Amazon

Senior Program Manager Details

Jan. 28, 2019, 6:25 a.m.
Project/Program/Product Management--Non-Tech
Customer Engagement Technologies
Seattle, Washington
Product Experience and
Are you passionate about improving customer experiences? Does strategically influencing product roadmaps to deliver the optimal customer experience sound exciting to you? If so, the Product Experience and Voice of the Customer team is looking for you! We’re responsible for understanding customer pain points surfaced from Customer Service operations and influencing product teams to create frictionless experiences for Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you’ll be advocating on behalf of millions of customers, across many dynamic Amazon businesses. You will coordinate and lead a program to ensure product teams are improving the CX based on the Voice of the Customer. Working cross-functionally, you’ll aggregate and prioritize customer feedback, continually evolve the process of tracking and implementing fixes to customer pain points, and analyze the impact of the program overall. The Program Manager will drive improvements

· 5+ years’ experience running successful cross functional programs, preferably with a track record of scaling program impact · Excellent, structured written and verbal communication skills · The ability to balance multiple types of data with solid intuition · Experience working with, engaging, and influencing multiple cross-functional teams and leaders· MBA or Advanced Degree · Knowledge of customer operations, or technical support · Strong analytical and quantitative skills; ability to use hard data and metrics to explain assumptions, recommendations, and impact · Demonstrated ability to understand
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