Are you a passionate community manager, marketing professional, or technologist with advocacy/ evangelism experience? Do you LOVE helping make customers successful? Do you obsess about what customers think and do, how they do it, the communities they are a part of, and the tools and resources they use? The Office Media Group (OMG) has a simple vision – to empower a billion customers to achieve more with media. The team builds services, applications, and experiences that bring the power of media, including photos, video, and more to every customer of Office. Within OMG, Microsoft Stream, our rapidly growing AI-powered business video sharing service, is a team of passionate and dedicated engineers who are working to build best-in-class video services for the enterprise. We are also responsible for working with teams around Microsoft to bring the best video experience into other Microsoft applications, including SharePoint, Yammer, Microsoft Teams, PowerPoint, OneNote, etc. On our team, action
As the Microsoft Stream Customer Program Manager, you will... Help build a community–energize the Stream forum, reach out to customers with regular product updates, curate customer ideas, and be responsive to the community. Coordinate customer engagement—develop a coherent strategy to build on our existing customer interactions, drive a coordinated way for team members to be engaged, and facilitate connections with other Office systems to scale out our engagement. Onboard large customers—identify tools needed to facilitate easy migration to Stream from older platforms and deliver best practices
Required Qualifications: 5-10 years of community lead, customer success, technical project consulting, technical evangelism, technical marketing, and/or project/program management experience. 2 years of recent experience in successfully developing community and customer success efforts. A Bachelor's degree or equivalent work experience in a relevant field. Excellent verbal and written communication skills targeted for multiple audiences, including customers, partners, and the press. Ability to empathize with customers and have the curiosity to truly understand their needs, interpret customer insights/data,