Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use,
· Bachelor’s Degree in Computer Science or related field · Sharp analytical abilities, proven design skills, and a track record of delivery · Strong communication skills for both a technical and business audience, with an emphasis on writing down ideas effectively · Understand customer needs and align them to a long-term product vision · 5+ years experience building successful technology products · Experience in the contact center industry or B2B SaaS · Experience with cloud technology · Proven ability to influence a large organization effectively · Strong track record of shaping business strategy