Sr. Product Manager, Customer Experience Job Description Are you interested in a product management role that challenges both your creative skills and analytical abilities? Do you enjoy a fast-paced workplace where you can impact the customer experience and be an instrumental part of growing new brands on Amazon? If this sounds like you, join the Softlines Private Brands marketing team. We are looking for a customer-obsessed, entrepreneurial, think big, and results-oriented individual to lead customer experience innovations for Softlines Private Brands. In this role, you will be responsible for bringing a strong customer focus to CX improvement across product detail pages, brand store, product imaging, etc.. You will define the problem(s) we are trying to solve, desired customer experience, vision, tenets, and influencing a product roadmap and vision to deliver the best-in-class CX for our brands on Amazon to increase conversions. This role will need to collaborate closely with multiple
· 5+ years of relevant work experience. · Ability to conceptualize, scope, prioritize, and execute projects to strict deadlines. · Demonstrated experience in developing and executing long-term strategic roadmaps · Ability to influence multiple stakeholders and lead cross-functional projects across categories or other departments · Able to thrive in a fast-paced and ambiguous environment helping bring structure and delivering results · Ability to manage multiple simultaneous projects requiring frequent communication, organization/time management and problem-solving skills · Bachelor's degree required·
Senior Product Manager
Personal Care team |
Project/Program/Product Management--Non-Tech |
Retail Category Management: Grocery, Household & Personal Goods |