Senior Payments Program Manager at Amazon

Senior Payments Program Manager Details

May 16, 2019, 2:58 a.m.
Project/Program/Product Management--Non-Tech
Payments Acceptance and Customer Experience
Seattle, Washington
Operations (PBO) team The Payments Business
Are you passionate about customer experience? Are you successful at influencing others to deliver when faced with competing priorities? Do you have experience with successfully building and executing training programs? Can you help drive partner performance and have a track record of contributing on key initiatives? The Payments Business Operations (PBO) team supports the Amazon Payments Platform to identify and eliminate operational issues, and enhance the customer payment experience. Locally, the Payments Platform works closely with internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. This team also facilitates the local operational relationship with third party payment partners and Business Process Outsourcing (BPO) companies, advocating for customer experience and applying operational improvements. Come and experience a company and team who focus on customer first! This role will support identifying,

· Proven relevant work experience with process improvements · Experience establishing KPIs and holding teams accountable to those · Strong analytical skills with excellent problem solving abilities · Strong written and verbal communication skills · Proficient in English · Bachelor’s Degree or equivalent · Ability to accommodate moderate international travel· Experience in e-commerce or financial products, such as credit card transacting, is a plus · Basic to intermediate SQL skill is a plus · Master’s Degree
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