Senior Operations Support Engineer, Alexa at Amazon

Senior Operations Support Engineer, Alexa Details

June 25, 2019, 3:49 a.m.
Operations, IT, & Support Engineering
Alexa Communications
Seattle, Washington
Alexa Communications team Alexa Communications team’s
The Alexa Communications team’s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization. Are you someone who's comfortable wearing many hats? Do you obsess about data, metrics, and scalability? Do you enjoy leveraging technology to automate daily operational activities? If so, we're looking for you! As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You will become intimate with the architecture of our systems, support

· B.S. in Computer Science or a related technical field. · · 5+ years overall experience in development/networking/sys admin/application support. · · Scripting or programming experience in Ruby, Python, Java, C/C++, C#, Perl, or other languages. · · 2+ years experience in networking (DNS, TCP/IP, SSL, DHCP, Load Balancing), web services (SOAP, XML), and UNIX fundamentals. · · 2+ years experience writing intermediate level database queries.· Experience in a 24/7-production environment is a plus. · Broad understanding of monitoring concepts and tools. · Exceptional ability to work anywhere in the
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