AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services. Customers include very large Enterprises (e.g. Dow Jones, NASDAQ, and Nokia); Public Sector companies (e.g. NASA JPL) as well as fast growing businesses and internet companies (e.g. Slack). Unlike most support organizations, AWS Support is a self-standing business with revenue and P and L responsibility and one of the fastest growing businesses within AWS. AWS Support is redefining the IT and Enterprise Support industry with breakthrough products like Trusted Advisor and Personal Health Dashboard. AWS Support AWS Support is looking for a senior, smart, enthusiastic, and creative thought leader with a strong background in workforce capacity planning. You will be responsible for leading a team of forecasters and
• Bachelor's Degree in a business or quantitative field (engineering, economics, mathematics, business administration). • 8+ years’ hands-on experience leading operational forecasting, staffing, and scheduling for a multi-location operation · 3+ years of experience being a manager of managers. • Ability to coach a team to build complex models using various statistical tools for optimization and then communicating plans or risks clearly. • Advanced experience in analysis, planning, data analysis, and reporting. • Fluency in Microsoft Excel. • Exceptional Analytical, Process and Communication Skills