Senior HR Manager, Customer Service at Amazon

Senior HR Manager, Customer Service Details

May 6, 2019, 4:47 a.m.
Human Resources
Customer Service Technology
Seattle, Washington
HR Manager, Customer
Sr. HR Manager, Customer Service (L7) At Amazon, we're working to be the most customer-centric company on earth. We’re growing fast and need exceptionally talented, bright, and driven people to join our team. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We’re looking for a dynamic, experienced, organized, self-starter to join our Human Resources team as a Senior Human Resources Manager (Sr. HRM) Americas Customer Service. The Sr. HRM collaborates directly with the Director Customer Service Americas to enable strategic business outcomes for the Amazon CS Americas organization (USA, Latin America, South Africa and Philippines). The ideal candidate will be able to play both a hands-on and strategic role, providing Human Resources leadership and expertise in areas of Employee Relations, Coaching/Development, Compensation, Conflict Management, Organizational Development/Design, Employee Engagement, Recruitment (Leadership and

- Bachelor’s Degree - 10-12 years of experience in HR leadership roles - Able to travel within the US and internationally as needed - Experience managing performance - Knowledge of US Employment Laws - Experience with MS Office Suite, HRIS, Peoplesoft - Master’s Degree in HR / Business or MBA preferred - International experience - Experience working with technology, retail and/or product teams - Strong project/program management skills
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