At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a talented senior analyst to join the Customer Service Capacity Planning team in support of Strategic Projects. This role requires someone with strong analytic skills and business acumen who will work with stakeholders on strategic projects within CS. Some examples of project work may include support of long-term CS site strategy; planning model input forecasting and general project evaluation for CS network cost, quality, scale, flexibility and business continuity. The ideal candidate will have a strong analytic background that enables him/her to manage global network planning, a demonstrated ability to think broadly and strategically about customer service initiatives and the ability to persuade executives
Here is what you need: · 5+ years of experience quantitative research or analyses · 3+ years in program/project management · Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field · Experience working with SPSS, SAS, R, Python in a professional setting · 3+ years SQL, Excel, and Access experienceHave you ever? · Received a Master's degree · Operations research or capacity planning experience · Some programming experience is a plus to automate tools whenever appropriate · Database Administration skills · Basic/Working knowledge of Six Sigma tools