Senior Enterprise Support Manager at Amazon

Senior Enterprise Support Manager Details

April 17, 2019, 11:50 a.m.
Operations, IT, & Support Engineering
Support
Seattle, Washington
AWS. In this
As an increasing number of large enterprises move their critical systems to the cloud, we are in need of high-powered technical leaders to help Amazon’s largest and most strategically important customers navigate the operational challenges of cloud computing. You will work one-on-one with one of our top-tier customers, supporting the software development life-cycle for cloud services, operations management of active services, and business relationships with AWS. In this role, you will have the opportunity to help shape and execute a strategy to build mind-share and broad use of Amazon Web Services with one of our largest customers. You must possess management and customer-facing skills that enable you to represent AWS well within a customer’s environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you

· Must have a track record of effectively managing technical teams of 8+ employees spread across multiple geographies · · Experience scaling an organization through rapid growth or expansion · · 5+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level) · · 10+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure · · Previous experience in technical account management, business relationship management or consulting · · Previous experience managing a budget or P
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