The One Engineering System (1ES) team inside Microsoft's Cloud and AI division is looking for a Customer Reliability Engineer to drive user satisfaction and support process alignment across our services. In this role you will work with Engineering System teams from across the company to drive improvement in the tooling and processes that support the 56K engineering professionals inside Microsoft. You will be a part of the Site and Customer Reliability Engineering team, that leads world-class customer reliability engagements, modern customer-first experiences at scale, and drives deep customer insights and empathy into the extended 1ES Engineering organization. In this role you will manage across the breadth of 1ES offerings and customer base, as well understand the core 1ES services diagnosing and troubleshooting mission critical customer workflows. You will work with our suppliers, to insure they are fully trained on the 1ES systems and are able to support customers at scale within published
Serve as dedicated Customer Reliability Engineer to implement support processes that scale to 56K internal engineering professionals in Microsoft. Collaborate closely with Site Reliability/Engineering/PM to ensure the availability and performance of Live Site and the satisfaction of our customers Participate in on call coverage rotation for support Improve Customer experience by analyzing signals from various sources, driving improvements in the 1ES support processes and tooling. Identify and drive requirements for increased customer self-supportability Identify and drive implementation of customer
We try not to have too many formal qualifications, since mindset and demonstrated ability are more important, but previous successful candidates will have some or all of the following: Strong, demonstrable development and/or cloud services expertise Awareness of, and ability to reason about, modern software and systems architectures, including load-balancing, queueing, caching, distributed systems failure modes generally, microservices, and so on. Fluency in one or more programming languages (PowerShell, VB, VBScript, C#, etc.) Communication skills that allow you to take lead and control the executive