Senior Content Strategist at Amazon

Senior Content Strategist Details

April 30, 2019, 11:39 a.m.
Project/Program/Product Management--Non-Tech
Customer Service Technology
Seattle, Washington
experienced content team Amazon’s Device, Digital,
Are you an experienced content team manager with a passion for helping your team excel? Do you have the drive to deliver multiple projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where customer obsession and the ability to think on your feet are highly valued? Amazon’s Device, Digital, and Alexa Support (D2AS) team is looking for an experience content development manager to deliver high-profile help content for Amazon devices and services globally. To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders, and have a proactive approach to problem solving. You will have experience digging into data to discover pain points and developing content strategy that solves those problems. You will need deep expertise in help content, including writing, production, and strategy. And, most importantly, you will need to

· · 2+ years of experience managing and developing a high-performing team · 5+ years of experience guiding and implementing complex content projects · Exceptional writing skills and 7+ years of experience creating and editing help content – with a portfolio to demonstrate it · Proven record of managing multifaceted, global content projects with tight deadlines · Excellent verbal and written communication skills · Experience with content management systems (DITA-based systems preferred) Intermediate HTML and XML skills· · Experience as a content strategist or information architect · Experience creating
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