Lifecycle Programming team Office Lifecycle Programming
The charter of the Office Lifecycle Programming team is to make the Office 365 service live and connected to increase customer engagement and loyalty. One of our key audiences are Office Insiders – a group of fans, influencers and evangelist s who are committed to partnering and shaping the future of Office with us. As w e engage with this unique audience, we aim to build a community of highly engaged customers who share and collaborate to influence the future of Office apps and services by providing actionable feedback while being our biggest influencers and evangelists across our entire customer base. A s a Senior Content PM , you'll help develop and execute on several experiential strategies to enrich and increase the engagement of this vibrant and underutilized group . Joining our existing team, y o ur primary responsibility will be to deliver the strategy , plan and development of Insider engagement experiences in the Office suite of app s and on the Office Insider website . To be
Work collaboratively across Engineering, Marketing, Design, Content and Support teams to design and implement in-app and web experiences intended to increase Office Insider feedback across the Office suite and in all platforms (Windows, Mac, iOS, Android). Work with our web development team to develop an Insider incentive program that ties in-app feedback through to the Office Insider web portal . Create new web experiences for Insiders to facilitate feedback that help s influence product development across Office product teams, such as; quick polls to capture sentiment, quests to capture user
Demonstrated success working in a highly-matrixed team with a growth mindset Experience developing UX and interactive destinations to engage customers; e xperience in content, project, business or product management of complex areas in a rapidly evolving industry. Experience in data analytics, usage data and dashboard construction Experience in customer loyalty and incentive programs Can drive results through others outside of your immediate work area or span of control to achieve positive outcomes. Experience in managing customer feedback that can move the business forward and improve customer