Seeking a customer-focused, highly organized individual to cultivate passionate fans for essential mobile apps from Microsoft. This role manages our Community team and is responsible for all support channels for these mobile apps, and will infuse our product roadmaps by evangelizing customers insights. We are the Your Phone App team. We work on cross device experiences that help people around the world be productive on their iPhones, Android phones/tablets and PCs. We ship creative, industry leading, cloud driven experiences on both phones and PCs, infused with advanced machine learning and AI. Our vision will define how our customers experience their favorite Microsoft features and services on their mobile devices. The Senior Community Manager leads our Community team. The team maintains customer support channels to help individual users get the most from our products, and ultimately to craft a dedicated, global userbase. The team handles 1-1 support channels, as well as 1-many support
Foster an inspiring and high-performing Community culture of with a clear vision, phenomenal team collaboration and positive relationships. Promote innovation in tools and processes to make the team more effective and efficient. Build positive relationships and work effectively with engineering and product management teams Build cross-group relationships to share knowledge and be an effective advocate for our users Own and drive team's competence in communicating and highlighting systemic issues and trends to identify product improvements
5+ years of mobile user engagement or 5+ years working in a technical support organization preferably in the high scale mobile apps or operator/OEM environments 3-5 years Management/leadership experience Real passion for developing others and being vested in their success Strong enthusiasm for mobile experiences and technical curiosity in both iPhone and Android environments Excellent oral and written communication, presentation and analytical skills Strong collaboration skills A strong technical and business background Experience building tight-knit relationships with sales, client services and
Senior Program Manager
Performance Excellence team |
Project/Program/Product Management--Non-Tech |
Customer Service Technical and Non-Technical Teams |