Amazon is leading the way in customer service and is recognized as #1. We at Customer service technologies are continuously working towards keeping this edge. We believe in data driven decisions, using technology and innovation to solve challenges and improve our customer experience. We are now using Natural Language Processing (NLP), Big Data and Machine Learning to deliver exceptional customer experience that is personalized, effective and intuitive to our customers and agents. As the Sr. Business Intelligence Engineer, you will play a key role in creating foundation for product vision and roadmap. You will need to collect information from business teams and build systems, dashboards, recommendations, and tools that have a global and lasting impact on retail customers. You will balance excellent analytical and technical skills while clearly driving communication and collaboration with other key partners. Key Responsibilities: · Analyze and extract relevant information from large and complicated
· 4+ years’ work relevant experience · BA/BS in Statistics, Applied Mathematics, Econometrics, Operations Research, or closely related field. · Expertise using SQL for acquiring and transforming data · Outstanding quantitative modeling and statistical analysis skills · Advanced skills in Excel as well as any data visualization tools like Tableau or similar BI tools · Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and senior management as required. · Experience with object-oriented programming languages · Be self-driven, and show ability