Senior Applied Science Engineer at Microsoft

Senior Applied Science Engineer Details

Dec. 8, 2018, 12:04 a.m.
Individual Contributor
Bellevue, WA
Care Intelligence team Customer Care Intelligence
Ever dreamed of making bots have natural conversations? Do you happen to have experience successfully delivering AI/NLP experiences into production to make that more than a dream? If you do, we may just have your dream job waiting! We in the Customer Care Intelligence team (formerly project Toronto) are currently building a SaaS product to easily enable companies to digitally transform their customer care through the power of AI. Through our Virtual Customer Service Agent and our Insights analytics product we will enable customer service teams to create and maintain high quality customer service bots to help customers through chat and voice; all without the need for AI experts, Data Scientists or programmers. Here is Satya talking about our work: Having created major bespoke customer service chat bots as part of Project Toronto (where we have bots in production, handling millions of engaged conversations a month)

- Working with product teams and partner teams to understand business problem, collect data and analyze data. - Defining appropriate metrics to measure model effectiveness, correlating with business success goals. - Designing and developing model evaluation pipeline - Creating, running and evaluating different experiments - Designing and developing new solutions using different technologies, such as deep learning, supervised/unsupervised ML, reinforcement learning, etc - Working closely with product team to integrate models into products to meet product serving scaling and quality criteria.
Bachelor or master's degree in computer science, Engineering or related field. A strong background in Machine Learning, Natural Language Processing Experience with open source machine learning and NLP frameworks such as Scikit Learn, Spark, NLTK, CNTK, PyTorch or Tensor Flow. Solid coding skills in any of the following language: C#, C++, Python - Prior working experiences with shipping SaaS products is a plus Prior working experiences with developing ML models while respecting strict user and organization privacy policies is a plus Ability to meet Microsoft, customer and/or government security
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