Selling Partner Risk Operations ACES Program Manager at Amazon

Selling Partner Risk Operations ACES Program Manager Details

April 22, 2019, 11:31 a.m.
Project/Program/Product Management--Non-Tech
Seller Support
Seattle, Washington
Excellence System Team The Selling Partner
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The Selling Partner Risk Operations (SPRO) group designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com. We have investigators globally who investigate fraudulent transactions. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform. In addition, we work towards minimizing the risk associated with new initiatives. The SPRO Amazon Customer Excellence System Team is seeking an ACES Program Manager who is passionate about customers, thinks globally, drives key project initiatives to reduce SPRO manual investigation defects and has the ability

1. Bachelor’s Degree from an accredited university, preferably in Engineering, Technology, or Business. 2. 3+ years experience in program/project management or an equivalent operational role. 3. Proven experience and knowledge of process improvement tools, methods, and techniques. 4. Project management experience. 5. Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels 6. Experience communicating and presenting to groups 1. Prior experience on working with statistical tools like JMP, Minitab etc. 2
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