The Microsoft Azure UX team is looking for a researcher to drive data-driven UX for the Azure Cloud Collaboration Center (CCC). The CCC covers complex monitoring scenarios and crisis management. As a design researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, and engineers to drive customer feedback and research findings into future iterations of the product. In this role you will be expected to employ a wide-range of research methodologies including moderated and unmoderated usability studies, interviews, surveys, scorecards, competitive benchmarks, clickstream analytics, A/B testing, ethnographic field research, participatory designs, user modeling, etc. You will also have an opportunity to innovate on new methods, and practices that contribute to the UX community within the Cloud and AI division and Microsoft. Ultimately, we're looking for someone to help evolve the discipline while influencing multiple
Key qualifications A minimum of a BA or MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction or a related field. At least 2 years of experience conducting experimental research on software products and driving tangible outcomes with product teams. Enterprise experience is a plus. Experience with a broad range of research methodology (usability studies, interviews, site visits, surveys, customer segmentation, card sorting, unmoderated studies, etc.). Knowledge of statistical analysis for social science skills - familiarity with parametric and non-parametric
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.