Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Summary of Responsibilities If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed associates and team leads, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for! The Partner Solutions and Support (PSAS) Amazon Customer Excellence
· Bachelor's degree or equivalent post-secondary degree [external only] · Minimum of 7 years experience driving improvements through the direct application of Lean and/or Six Sigma tools and concepts. · Project management experience. · Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels · Experience communicating and presenting to groups · Analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis · Experience managing a project portfolio. · Six Sigma Green or Black Belt