Program Manager, WWE Operational Engagement at Amazon
Program Manager, WWE Operational Engagement Details
May 2, 2019, 5 a.m.
Customer Service Technology
Customer Service (CS)
At Amazon we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help shape a new team and raise the bar for technical support, this is your chance to make history. Amazon's global Customer Service (CS) organization is seeking an ambitious and experienced Operational Engagement Program Manager to join the Device and Digital Alexa Support (D2AS) team. The successful candidate will be a key member of a new team, D2AS Operations Engagement, focused on building mechanisms and delivering programs enabling the operation to transform how it supports and serves customers. To do so, you will work closely with global D2AS operations and support teams. The right candidate will thrive in a fast-paced, ambiguous environment with interactions across a wide variety of operational topics. The ideal candidate will have a proven track record of successful project management delivery in matrixed organizations,
Bachelor's degree and 4+ years of relevant work experience in project/program management and operations in a customer service environment. Demonstrated experience and success at delivering cross functional programs and validated ability to influence without direct management authority. Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others. Strong verbal and written communications across multiple platforms with remote team members and at all levels of the organization. High attention to detail including proven ability to manage multiple