Program Manager: Global Outsourcing, Selling Partner Support at Amazon

Program Manager: Global Outsourcing, Selling Partner Support Details

Dec. 11, 2018, 7:31 a.m.
Corporate Operations
Seattle, Washington
Support Outsourcing team Within Amazon, the strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Support Organization’s goal is to enable Selling Partners of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Selling Partner Support strives to predict our Partners needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. So to our Third Party Merchants, we ARE Amazon! The Selling Partner Support organization is seeking a Global Outsource Manager to join our Global Selling Partner Support Outsourcing team. This position will drive

• HS Diploma or AA Degree • 4+ years of call/contact center Operations experience • 3+ years of Project or Program Management experience • Experience in Process Improvement (Kaizen or Lean/Six Sigma) • Expert skills in Microsoft Office Suite applications • Strong communication (both verbal and written) • Ability to travel 10% or more (Domestically and Internationally)• BA/BS, MBA or Advanced Degree highly preferred • Process Improvement certification (Kaizen or Lean/Six Sigma) • Self-driven and ability to work in a highly ambiguous environment • 4+ years of experience as a people manager in a call/contact
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