Do you want to be at the center of the three Microsoft cloud's (Azure, M365, and MSFT Dynamics) empowering customers and partners to secure their environments in order to realize the full value of Microsoft cloud services? Do you have a passion for cyber security? Do you want to be one of the enablers and drivers of new Azure Active Directory foundational capabilities, features and tools that will propel customers and partners forward? Are you a techie, self-starter, problem solver, and natural communicator who is comfortable with ambiguity? Do you have demonstrated experience partnering with others to drive results and trying to create order out of chaos? Finally, and most importantly, are you customer-obsessed? If so, the Customer Loyalty team within Identity CxP has a great opportunity for you and frankly, one of the most exciting opportunities for a PM to work in the most customer-connected engineering team in Microsoft. The role is a technical, customer facing role, accountable for
Key Responsibilities: Engaging with Microsoft customers and partners to ensure Azure Active Directory features are adopted and get their feedback on feature improvements Identifying solution patterns, gaps, whitespace, limits and adoption barriers and vigorously driving feedback into the engineering teams to fuel the continued evolution Azure Active Directory Improve IT Pro satisfaction (NPS, SAT), Customer Effort Scores (CES), and Customer Value (CVA) with our features. Actively respond to new customer feedback as it comes in through various in-product mediums for the following feature areas:
Required Qualifications: 2-3 Years technical knowledge of Azure AD or other cloud services in either Azure, AWS or GCP 2-3 Years experience with presentation and communication (both oral and written) skills Preferred Qualifications: 2-3 years of software delivery experience including architecture and coding, ideally building Enterprise-grade cloud services on public/open source repos. Not coding is not required for this role experience is highly preferred. Results driven with strong communication and analytical skills with the ability to articulate key design decisions and tradeoffs Excellent team