Imagine helping customers use every service and feature (thousands of them) of the wide and ever-expanding breadth of AWS and you’ll only just begin to understand the complex and downright fun environment that AWS Support lives every day. AWS Support is seeking a Program Manager to build programs to engage with Premium Support Engineers globally throughout their career. You will help them continue to provide world class support to our enterprise customers through mechanisms that improve employee engagement. In this role, you are surrounded by people that are smart, passionate about cloud computing, and believe world class support services are critical to customer success. You will have direct influence on how thousands of people around the world leverage tools, interact with customers, and engage with internal engineering teams to ensure we deeply understand our customers and respond quickly to their needs. As a Program Manager in AWS Support you will: · Enable transparency and decision
· Bachelor's Degree in Computer Science or related field. In lieu of degree, additional years of hands-on experience may be substituted. · Minimum of 3+ years of progressive program management experience. · Possess self-drive to keep moving things forward even in the face of ambiguity and imperfect knowledge (avoid “analysis paralysis”). · Strong demonstrated ability to drive incremental improvements across a diverse set of problems in a technical space. · Strong demonstrated knowledge of employee engagement and internal communication frameworks. · Effective written and oral communication with