Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from the Microsoft admin portal (https://admin.microsoft.com), support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, is not afraid to make mistakes, believes in doing and are obsessed about providing our customers the best support experience possible. The E+D program management (PM) team is looking for an innovative, collaborative PM capable of owning
Key areas of ownership include building and scaling out an extensible support platform that empowers engineers to efficiently resolve customer issues, driving innovative features to measurably impact customer satisfaction across the most complex segments of customers. This is a huge after with lots of room for creativity, exploration and hacking. Our PM teams have expansive charters and very broad influence. If you are looking to make a big impact, grow a ton, and have fun doing it, you are the right person for the job. As part of the team you will be expected to collaboration and drive efforts
Basic Requirements: • 5+ years of industry experience in Program Management • Proven track record of going technically deep and delivering cloud scale technologies • Demonstrated ability to use data to influence and drive decisions Additional Requirements: • Customer focus and past experience working with customers (internal or external) • Ability to negotiate and collaborate across groups to achieve customer success • Analytical skills to drive data driven decisions • Drive to continuously learn and build new skills rapidly • UI design skills are a plus