Do you have a record of accomplishments employing strong business and technical skills, orchestrating the design and delivery of pragmatic and innovative solutions? Are you a leader with a growth mindset who provides clarity, inspires change, and creates energy across a broad base of teams, groups, and communities? Do you work well in a fast pace environment? If so, come join our team! The Membership Experiences (MEE) organization in EPIC Shell is seeking a candidate who will provide program management support to strategic organization wide programs. The MEE team is a consumer facing organization responsible for helping customers manage their relationship with Microsoft; from Services and Subscriptions they own to managing their Family experiences. This Technical Program Manager role requires existing technical knowledge with the ability to learn new technologies. Ideal candidates must have strong program management skills, analytical fluency, and the ability to work with global engineering
Manage reporting of costs, availability, latency, scalability and efficiency of services by engineering teams. Focus on operability of services including: cost trends, security, privacy, resiliency, business continuity, and disaster recovery. Create measures, tools, and reports on client and service performance. Drive service design and improvements. Participate in service capacity planning and demand forecasting, software performance analysis, and system tuning for resource optimization. Review and influence ongoing design, architecture, standards and methods for operating services and systems
4+ years of technical program management experience. Strong written and verbal communication and collaboration skills. Passion for data-driven decision making. Demonstrated program/product management skills. Experience with instrumentation, metrics, log analysis, and reporting. Familiarity with statistics. Experience with Kusto, Azure management, Excel, and/or various reporting solutions. Experience in designing and operating online services including defining and improving operational and business metrics within a collaborative environment.