Professional Capabilities – Services and CSS Skills Team Lead at Microsoft
Professional Capabilities – Services and CSS Skills Team Lead Details
Nov. 9, 2018, 12:07 a.m.
Business Programs & Operations
People Manager
Full-Time
Redmond, WA
WW Learning team WW Learning team
The WW Learning team is learner obsessed, and our mission is to build an enthusiastic learning culture based on industry-leading innovation and aligned for measurable business impact. Learning is a critical lever to accelerate Microsoft's growth as a digital transformation leader, and to enable our customers, partners and our people to develop, achieve success, and thrive. We believe easily accessible learning is an essential part of a diverse and inclusive culture, and the core ingredient to helping people become their best personal and professional selves. Within WW Learning, the Global Field and Partner Learning team develops and leads cross-segment, role-based learning programs focused on increasing technical, industry, and professional capabilities, to measurably accelerate field and partner performance. Our team delivers learning programs to over 60,000 professionals across our field organization, and to over 1 million learners across our partner ecosystem. As part of the Global Field
Develop strategic vision and roadmap for Services and CSS programs and develop executional plans Lead and coach a high-performing team of Program Managers. Act as an effective people manager, supporting morale, engagement and career development. Optimize performance of the team by ensuring access to necessary resources, assets, networks and tools. Lead the team in leveraging solution area subject matter expertise to curate or create the optimal content to enable learners to accelerate growth and performance. Demonstrate specific professional capability proficiency as required to build credibility
5+ years of experience in a people management role 5+ years of experience in a senior Services business or equivalent role 10 years of working experience outside of college 8+ years of experience working with executives to set expectations and provide ongoing communications (tracking progress, providing data, analytics, and resolving issues). Master's degree or PhD or related field preferred with 10+ years relevant experience Demonstrated expertise collaborating across multiple stakeholder groups to deliver global solutions Demonstrated expertise in coaching, supporting, and increasing the capabilities