Are you interested in innovating to deliver a world-class level of service to Amazon’s vendors? Amazon’s Vendor Services program improves customer experience on Amazon.com by working directly with vendors to improve value, selection and convenience across their business. Our team will invent and innovate across technology, processes and people to grow the program, improve vendor engagement and satisfaction, and enable scalability. The Vendor Services team is the vendor facing arm of the program and has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction with the program. This team is looking for a process specialist lead in program management support that will own building process level capability. As a process specialist lead you will own building process capability and handling complex vendor problems. You will have an oversight of the service levels across different workflows, and work with
· College degree or equivalent work experience. · Direct experience in program management in retail or related industries. · Demonstrated ability in learning tools, processes, and effectively utilizing them for service delivery. · Experience with Microsoft Office, including Outlook, Word, and Excel. Strong written and verbal communication skills. Proficiency in composing concise, accurate and appropriately targeted responses· 5 years’ experience in retail or other operationally intensive industries with focus on program management. · Experience in change management and driving adoption of new tools,