Our team, part of the Customer Success Engineering org, is fanatically focused on customer love: quantifying it, deeply understanding it, democratizing it, and improving it. We turn customer satisfaction into a signal as clear and indispensable as usage or perf, develop deep insights on what drives it, and proactively engage customers to increase it. Our team puts some science behind customer love, enabling engineering teams to better understand their issues. We are a combined engineering and Data Science team architecting the system that underpins these efforts, including a survey system, the backend storage where we blend in telemetry and other sources to augment the signal, ML models to pinpoint drivers and find correlations, and our proactive outreach platform that interfaces with support and enables us easily orchestrate campaigns to connect directly with customers in a personal way. The ideal candidate will drive a team of engineers dedicated to understanding incoming survey signals
Opportunities and responsibilities include: • Being one of the stewards for a key business metric • Working as part of a results-oriented, data-driven team that embraces experimentation • Collaborating with engineers, program managers and partner teams to deliver a set of features with the right overall design, architecture, implementation, and monitorability • Building lasting systems understanding customer satisfaction and running proactive campaigns
• 10+ years of experience designing, coding, and maintaining features for shipped software or services • Fluency in C#, .NET, Azure, SQL, web services, modern web UX; System building / architects a plus • Proficiency with big data and ML a plus • BS/BA in computer science, or equivalent in related technical experience Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limite d to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to