Principal Research Product Manager at Amazon

Principal Research Product Manager Details

June 25, 2019, 4:14 a.m.
Project/Program/Product Management--Non-Tech
Customer Service Technology
Seattle, Washington
Customer Service operations
Do you want to be able to impact millions of customers? Can you envision a time when the experience is so good that technical support isn't necessary? Then we're looking for you! Amazon revolutionized customer service, now we are changing what customers expect from technical support. We’re responsible for the Customer Service operations and solutions for all Amazon Devices and Digital properties, from the Kindle and Echo, to Amazon Music and Prime Video. In this role you’ll be supporting millions of customers, across many dynamic Amazon businesses. You will be responsible for researching what customers expect from world-class technical support, and building those requirements into long-term strategies, so that customers contacting Amazon are amazed by their experience. Large sets of information, both unstructured text and structured data don’t intimidate you. You are used to taking ambiguous situations and using different research approaches, various sources of information, and your strong

· 10+ years professional experience in product management, research, and/or marketing · 2+ years management experience · Proficiency with Excel or Access· 5+ years of product experience with customer-facing applications or customer service applications. · MBA or Advanced degree in relevant field · Strong strategic aptitude; proven ability to define a roadmap and gain buy-in from stakeholders at all levels · Strong analytical and quantitative skills; experience using data and metrics to test theories, confirm assumptions, and measure success · Proven ability to identify, analyze, and solve ambiguous
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